Questions & Answers (FAQ)
What should I do if I have service requests?
The reseller is your first point of contact, please address service requests in the first place to your Innergetic reseller.
If you have remaining questions, contact us and we’ll be glad to help you.
Innergetic mattress core technology comes with Innergetic logo identification and sew-in labels which are stitched alongside the product cover.
This varies from person to person. Some people are immediately on cloud n° 9 after the switch to a new sleeping system, others need some time for the body to adapt to the new comfort feel. This adaptation period should be rather short.
We recommend to check the commercial ranges of our partner brands in the stores, as Innergetic sleeping technology comes with a variety of cover materials, depending on the commercial range of our partner brands. These offerings can vary according to your region. Please contact the store of your preference for more information.
Innergetic mattress core technology can easily be combined with a variety of support systems. It complements fixed and moveable (inclined) bed bases, but also enhances the sleeping comfort in combination with a quality box spring base.
Sleeping comfort is in the first place guided by personal preference and it is strongly recommended to try and select your comfort at your reseller. Innergetic sleeping technology is available in soft, medium and firm comfort grades. As a rule of the thumb, people with a body weight below 80 kg are likely to opt for a soft grade. Above 80 kg, a Medium grade is recommended. A Firm comfort grade is indicated if you prefer a harder mattress or if your body weight requires such support. If your partner and yourself have different comfort needs, you may opt for different comfort grades, whenever available in your region. Your Innergetic sleeping technology reseller will advise you about the most suitable solution.
Compared to many other products, Innergetic sleeping technology has outstanding durability and provides each night the comfort of the first night. Nevertheless, for hygienic reasons and based upon research conducted by Ebia*, the replacement of a mattress after 10 years of use is advised.
*Ebia, the European Bedding Industry Association advises to replace a mattress after 10 years of use. It not only improves sleep hygiene, but also significantly raises the sleeping comfort. (Study by Professor Bert Jacobson of Oklahoma State University ‘New Bedding Systems Improve Sleep Quality and Reduce Physical Discomfort and Stress’).
Natural latex is a product which causes an allergic reaction in 1 person in 10,000. A ratio comparable to people with sensitivity to kiwi or bananas. This is mainly observed with unwashed latex products like gloves. The risk of latex allergy from latex foam mattress cores is therefore negligible. This is thanks to the thorough washing of the latex core, the fact that the allergenic proteins are denatured by the high temperatures during the vulcanisation process, and the screening which the mattress cover offers against direct skin contact. Medical literature contains no single report of allergy resulting from sleeping on a mattress of natural latex.
Innergetic technology is based on specific product formula, which was developed to achieve a high level of comfort, more particularly with regard to energy return to the sleeper (the ability to move freely in bed), a high comfort index (index of 5, which is extremely high) and a conservation of the comfort properties throughout the lifespan of a mattress. These properties are guaranteed by the unique latex foam blend, a strict selection of raw materials (a.o. the natural latex in the blend) and a stringent monitoring of all process parameters.
